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Transunion ze white page12/7/2023 Experian and EQUIFAX are great to work with. Someone needs to step in and get things changed here so that we will not have to go through this anymore. I have dealt with him three times this week. I called back in after I received an email it took me over an hour to get through to someone again this time and get it removed again unbelievable worst experience ever. They put/allowed a fraud alert on my account in less than 24 hrs after I removed it. They transfer you over and over to different departments and you can't understand what they say. They will allow a negative item to keep keep reporting as an active account after it's been charged off and allows your balance to keep increasing after 4 years! The account doesn't even belong to me! Their customer service is terrible. I don't know how they are allowed to treat us like they do. This company should have been put out of business long ago and the fact that they're allowed to continue and have custody of everyone's credit information is a travesty and a reality check of where we are as a society and how useless government at every level is otherwise they would have been brought to heel by a government advocacy body years ago. Hardly anyone was a native English speaker either so constantly asking someone to repeat what they'd said. This fifth person even confirmed that I had the right address but he said TransUnion automatically takes you to the pay site where they ask for a credit card. Called again and was told that I had accessed the wrong site (the paying version of the account) when meanwhile I'd gone to the exact site address I'd been given by three people. Tried creating the account but got an error message after I'd entered all the info. Fifth person told me I had to go online and create a free account with them in order to submit documents to change my incorrect address on file. Would either get the wrong department or the US number when I needed the Cdn number. 2.5 hours on the phone with these people (6 different people as I kept being given a different phone number to call that would allegedly solve my problem) and zero resolution.
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